January 8th, 2009 - Damage Control: Nash's Journal — LiveJournal
Plug it, play it, burn it, rip it, drag it, drop it, zip-unzip it...
No, not about work. Plenty of stupid stories about that place but none are terribly interesting. Easy enough to just sum up in general that everything's fucked and everything sucks. But I've got a damn good partner in crime, and while we might not be able to fight off all that stupidity on our own we're making a decent stand while at least giving each other some much-needed moral support. So no real complaints there.

But while I was at work I got a call on the cell from a doctor's office, leaving me a voicemail concerning a billing question. Nothing too serious - I think they were mixing up two sets of visits I made to the same hospital, some for my migraines and some for my worker's comp injury to my hands where I had to have some nerve conductivity tests done. They didn't know how to bill it, I guess because they're confusing which visits I was supposed to pay for and which I wasn't supposed to pay for because it was on the company's dime.

Not a problem. Very simple solution here...if it's my head, I pay, and if it's my hands, they pay. I can leave that much on a return voicemail after hours, as well as some contact info just in case. Not exactly rocket surgery here, folks. Instead, I get an answering service. Okay, that's not a problem either...these guys apparently are willing to pay extra for better service, so that should make things easier. Right?


You'd think so, at least. Person I talked to said that she had no clue what was going on. Said she didn't know the people I mentioned by name or even what office I was talking about. Didn't even know where in the world this place was located. But she said that she was with an answering service, and reassured me that her job was to answer questions for people.


I told her that I just needed to leave some contact info for [person] at [hospital]. I could do that on a recording if she could forward me to a voicemail. That's the part where she admitted that she was outsourced and didn't even know the phone number or city and state I was talking about. Ugh. Not surprising as off-hours support often comes from central locations, and after dealing with Third World technical support for so long I guess I couldn't complain about at least being connected to an American working the night shift.

Well then, I asked if I could leave a message? I thought that'd be the least difficult thing to do, since that requires absolutely no knowledge on her part - only a piece of paper and a pencil. Fraid not. She then tells me that "they really don't like it when folks do that". Queue the sounds of desperate frustration at about this point.

So. Let me see here. These people do not have a simple voice messaging system, unlike pretty much every other phone system on the planet - even home phones have answering machines. They're paying to keep a call center staffed, or at least renting the services of one as a superior alternative to simply allowing people to leave a message at the beep. This information service exists exclusively to answer questions on behalf of the office in question after-hours, yet it doesn't know the first thing about the office - the people who work there, where it's located, or even how to transfer a call there. Messages can't be left after hours in any shape or form. They apparently don't even like it when the after-hours call center takes messages. And they're paying extra for the convenience of having a completely unusable service that exists only to frustrate and confound patients.

Most people complain about "getting a machine". It's almost instinct to mash zero and hope to get a "real person". Me? I get stuck with a person while I'm begging for an answering machine.

Tags: ,
Current Mood: annoyed annoyed
Current Music: BCS National Championship Game

Light the fire
I said it once and I'll say it again: #1 Alabama vs. #2 Florida was the real National Championship game. What I just watched tonight was okay, I suppose, but the better game happened in Atlanta a month ago.

And before any naysayers jump in to mock me about the huge upset in the Sugar Bowl, I still say that we could have taken Oklahoma. Hell, we almost took Florida down, till they started to pull away midway through the fourth quarter. If anything our problem was that we were all too ready to play Oklahoma in Miami that we just weren't prepared to play Utah in New Orleans.

Though of course, who my heart really goes out to is Texas. While the Bama/Florida game was the better matchup between the top two teams in the land, we still fell short there and Florida did deserve to win as much as I hate to admit it. They simply held strong and pulled it out at the very end. On the other hand the Longhorns beat Oklahoma heads-up, on a neutral field no less, and they didn't even get an invite to the Big Dance. So I ain't really complaining, just making a fairly obvious observation because it involves my alma matter.

Moral of the Story: Florida sucks, but go SEC. And Roll Tide anyway you motherfuckers.


7 flames | Light the fire

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Vital Stats
Name: You can call me "Nash"
AKA: Maverick, Big Red
Location: Mobile, Alabama
Age: 28 years
Height/Weight: 5'10", 225 lbs.
Eyes/Hair: Hazel, Dark Brown
Sign: Capricorn / Year of the Ram
Blood Type: O+
Pirate or Ninja: Ninja!
Availability: Single and looking
Occupation: Network Admin
Education: University of Alabama
Bachelor of Science (Comp.Sci.)
Certs: MCP, MCDST, Network+
Drinks/Smokes: Yes / Hell No!
Political Affiliation: Independant
Overall Awesomeness: 98%
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